If you need to replace the email address bound for your account, the process is very straightforward. Please follow the steps below:
Log in to your account and go to the [Security] page.
In the "Change Email" section, click the [Change Email] button.
Enter the change email page and fill in the following information as prompted:
New Email Address: Enter the brand-new email address you wish to bind.
New Email Verification Code: Click [Send Code] on the right, then enter the 6-digit verification code sent to your new email.
Google Verification Code: Enter the current 6-digit dynamic code from your mobile Google Authenticator App.
Once confirmed, click the [Confirm Change] button at the bottom to complete the process.
Frequently Asked Questions (FAQ)
Q1: What should I do if the system prompts "Email is already in use" or "Invalid email format" when changing the email?
A: Each email address is unique on the platform and can only be bound to a single account. If the system indicates it is already in use, it means this email has previously been registered with an account on our platform; please try another brand-new email instead. Also, ensure there are no accidental spaces or invalid characters in the address field.
Q2: What if the new email does not receive the verification code, or the Google verification code keeps erroring out?
A: Please check the spam or junk folder of your new email first to ensure the message was not blocked. For Google verification code errors, verify that your mobile phone's system time is fully synchronized with standard network time, as time discrepancies cause codes to fail.
Q3: Where can I get help if I encounter other unexpected issues and cannot successfully change my email manually?
A: If you face any unresolvable errors, freezes, or verification failures during the process, please do not worry. You can directly click the permanent green circular button in the bottom right corner of the page. Within the expanded menu, you can choose to connect with Customer Support for real-time chat assistance, or click Submit a Ticket to report the issue to our technical team. The official support team will assist you as a matter of priority.