Based on whether you can currently log in to your account, please choose the corresponding method below:
Scenario 1: You remember your current password and change it within the account
If you can currently log in to your account normally and just want to update your password periodically, please follow these steps:
Log in to your account, go to the [Security] page, and click [Change Password] under the "Change Login Password" section.
Enter the password modification page, and input your Current Password, New Password, and Confirm New Password in sequence.
Click the [Submit] button at the bottom to complete the password change directly. No verification code is required during this process.
Scenario 2: You have completely forgotten your password and cannot log in
If you are unable to access your account because you forgot your password, please use the reset function on the login page:
Open the platform login page.
Below the password input box on the right, click the [Forgot Password?].
Follow the system prompts to enter your registered email, then obtain and enter the security verification code you receive.
Once verified, you can set and change your new login password directly on the page.
Frequently Asked Questions (FAQ)
Q1: What should I do if I do not receive the email verification code after clicking "Forgot Password" on the login page?
A: Please check your spam or junk folder first to ensure that system emails are not mistakenly blocked by your email service provider. If you still have not received it after 60 seconds, you can try clicking to resend. If you still cannot receive the verification code after multiple attempts, please contact Customer Support or Submit a Ticket via the bottom right corner of the page for technical assistance.
Q2: What if the system prompts that the password format or strength does not meet the requirements when resetting or changing the password?
A: To protect account assets, the platform enforces strict password strength requirements. Your new password must meet the following criteria: it must be at least 8 characters long and must contain uppercase letters, lowercase letters, and special characters simultaneously. Please check if your new password completely includes all the elements mentioned above.
Q3: What should I do if I encounter other password modifications or login issues that cannot be resolved manually?
A: If you encounter any unknown errors, abnormal system prompts, or are still unable to log in to your account after following the above steps, please do not worry. You can click the permanent green circular button in the bottom right corner of the page to connect with our Customer Support for real-time assistance, or submit a ticket via the bottom right corner of the page. The official technical support team will assist you in resolving the issue and restoring normal account access as a matter of priority.