After completing registration and logging in, managing your account and securing your funds and privacy are the most critical initial steps.
How to Access the Account Security Center
On the top right of the official website, click your account email address or the drop-down triangle icon next to it to expand the personal settings menu.
In this menu or the left navigation bar of the personal settings page, you will find the following core modules:
Account Security Module Details
Account Information
Displayed Content: This page is only used to view your User ID (UID), bound email address, and KYC status.
Precautions: This page does not provide a submission entry for KYC documents. To complete your identity verification, please proceed to relevant business pages such as Deposit, and the system will automatically guide you through the verification process.
Notification Settings
Overview: The content on this page is fully synchronized with the notification bell button located in the top navigation bar.
Categories: Divided into Announcements and Inbox Messages, which are used to receive platform updates and account change notifications respectively.
Security Settings
Security Settings is the core module for safeguarding your account assets. It is highly recommended to complete the following configurations before using our service:
Change Login Password: Used to periodically update your login password to enhance account resistance against unauthorized access.
Change Email: Supports changing your currently bound email address.
Two-Factor Authentication (2FA): Enable an authenticator app to generate one-time security codes during sensitive operations, providing dual-layer protection.
Payment Password: Users are highly recommended to set this up. Once configured, all subsequent transactions and asset movements will require the payment password for verification.
Auxiliary and Exit Functions
Online Customer Service: If you need assistance, click the permanent green button in the bottom right corner of the page, or access the "Online Customer Service" entry from the drop-down menu to contact official technical support.
Log Out: Click the red "Log Out" button at the bottom of the menu to safely exit your current account.
Frequently Asked Questions (FAQ)
Q1: Why can't I find the KYC Verification (Identity Verification) submission button on the "Account Information" page?
A: The "Account Information" page currently serves only as a status display board to view your current verification results. To optimize business workflows, the entry point for KYC verification is integrated into actual business pages such as Deposit, or Card. When you use these features for the first time, the system will automatically pop up a verification prompt to guide you through the document submission.
Q2: What is a User ID (UID) and what is it used for?
A: A User ID (UID) is your unique identification code on the platform, consisting of a string of numbers. You will need to provide your UID when contacting customer support, or participating in platform events, so that technical staff can quickly verify your account information. You can copy this ID directly from the "Account Information" page.
Q3: What is the difference between "System Announcements" and "Internal Messages" in the Notification Settings?
A:
System Announcements: Public information released to all users, including new token listings, system maintenance, product upgrades, or rule adjustments.
Inbox Messages: Private notifications sent exclusively to your individual account, including login alerts, asset changes, successful security setting modifications, and other updates directly related to your account.
Q4: Apart from the "Customer Support" in the personal menu, is there a faster way to contact support?
A: Yes. No matter which page of the platform you are on, you can directly click the permanent green circular button in the bottom right corner. This is the fastest channel to call customer support; clicking it will connect you directly to the official support team.
Q5: Is setting a "Payment Password" mandatory? What happens if I do not set it?
A: Setting a payment password is not mandatory, but for the safety of your assets, the platform strongly recommends that you configure it immediately after your first login. If a payment password is not set and your account is compromised, unauthorized users can easily transfer your assets. Once set, any operation involving fund transfers, withdrawals, or modifications to core security configurations must be verified through the payment password, thereby providing multiple layers of protection for your funds.