The payment password acts as a critical security line for asset-related operations such as withdrawals. The setup involves three simple steps and requires a Two-Factor Authentication (2FA) code for final confirmation:
Log in to your account and proceed to the [Security] page.
Under the "Two-Factor Verification & Payment Password" section, locate "Payment Password" and click the [Set Payment Password] button.
A configuration window will pop up. Please complete the following 3 steps as guided by the progress bar at the bottom:
Step 1/3: Enter your desired 6-digit numerical payment password.
Step 2/3: Re-enter the exact same 6-digit numbers for confirmation.
Step 3/3: Enter the current 6-digit Google verification code from your mobile authenticator App. The setup is successful once verified.
FAQ: Payment Password Related Frequently Asked Questions
Q1: Can my payment password be the same as my login password?
A: The system login password requires at least 8 characters including letters and special symbols, whereas the payment password is strictly a 6-digit numerical code. For the security of your assets, it is highly recommended to avoid using overly simple sequential numbers (e.g., 123456) or sequences related to your birth date.
Q2: What should I do if the system prompts verification failure after entering the 6-digit Google code in Step 3/3?
A: Please ensure the code you entered has not expired (the Google Authenticator App refreshes every 30 seconds). If the code is verified to be within its validity period but still prompts an error, check if your mobile phone's system time is synchronized with standard network time. A time discrepancy will cause the verification codes to become invalid.
Q3: What should I do if I forget my payment password in the future, or face interruptions during setup?
A: If you encounter any error prompts or are unable to complete the setup due to technical difficulties, you can click the permanent green circular button in the bottom right corner of the page to reach our Customer Support or Submit a Ticket for further assistance.
Q4: How do I change my payment password?
A: You can change your payment password on the [Security] page by clicking "Change Payment Password".
If you remember your current payment password: Enter your current password, followed by your new 6-digit payment password twice.
If you have forgotten your current payment password: Click the "Forgot payment password?" link. The process requires you to enter your new 6-digit payment password twice, followed by your email verification and 2FA authentication to complete the change.