If you need to permanently delete your Wasabi account, please submit a manual request via your registered email address to our official support team. This process allows the platform to verify information and confirm that the request is initiated by the account owner.
Important Notice
Before submitting your deletion request, please ensure that you have reviewed and completed the following:
Balance Clearance: Please ensure that all fiat currencies, crypto assets (such as USDT), and card balances in your account have been fully withdrawn or transferred. Once the account is deleted, any remaining assets cannot be recovered.
Card Deactivation: Upon account deletion, all associated Wasabi cards (including virtual and physical cards) will be permanently deactivated and can no longer be used for top-ups or transactions.
Irreversible Action: Account deletion is an irreversible process. Once completed, your identity verification (KYC) data, transaction history, and statement records will be permanently deleted or anonymized and cannot be restored. If you wish to use our services again in the future, you will need to re-register and resubmit your verification.
Application Process
To confirm that the request is made by you personally, please send an email from your Wasabi registered email address to our official support mailbox:
Support Email: [email protected]
The email must include the following information for identity verification purposes:
Account UID: (Please provide your UID, which can be found in the profile section)
Registered Email: (Please provide your Wasabi registered email address)
Reason for Deletion: (Please briefly state your reason for deletion to help us improve our services)
Our support and compliance teams will review and process your request as soon as possible after receiving the complete email application. A confirmation notification will be sent to your registered email once the deletion is complete.