How to Protect Yourself Against Scams and Card Fraud
I. Freeze or Cancel Your Card Immediately Upon Anomalies
This is the quickest way to stop further losses. If your card is missing or you suspect fraud, log in to your account and act right away:
Can't find your card? Freeze first. You can always unfreeze it later once you find it.
Confirmed fraud or stolen card? Choose Cancel. Once your card details are out, it's no longer safe. Canceling it completely cuts off future risks and prevents anyone from accidentally unfreezing it later.
II. Level Up Your Daily Security Habits
With remote work and flexible collaboration becoming the norm, keep these basic security hygiene rules in mind:
Never save card details in clear text: Don't write card numbers, CVVs, or PINs on sticky notes, phone memos, or unencrypted cloud docs (like Google Docs).
Avoid sharing card details in chats: Messengers like Telegram, Slack, WeChat, or standard email inboxes aren't 100% secure. Avoid sending full card info over chat logs.
Watch out for public Wi-Fi: Try not to log into your account using passwordless public Wi-Fi at airports, cafes, or train stations.
Keep devices updated: Make sure your work laptop has basic up-to-date security software, and avoid accessing business financial accounts from unsecured personal devices.
III. Shop Only on Secure Websites
Before entering your card details anywhere, check two things:
Check the Encryption: Look for the padlock icon in your browser's address bar to ensure the site uses HTTPS.
Validate the Domain: Double-check the exact spelling of the URL. Scammers love using lookalike domains (phishing sites) to trick you into entering card info. If you're unsure about a new vendor, look up their reviews first.
IV. Opt for Trusted Third-Party Payments
Minimize the exposure of your raw card details to unknown online vendors:
Use Digital Wallets: Link your card to trusted wallet providers like PayPal, Apple Pay, or Google Pay when shopping online. This keeps your actual card details masked from the vendor's site.
Identify Trusted Gateways: Check if the site uses standard, reliable payment gateways (like Stripe or Adyen). Reputable gateways mean your financial info isn't stored directly on the merchant's server.
V. Secure Your Login Credentials
Use Strong Passwords: Don't reuse passwords across devices or platforms. Make sure they include a mix of uppercase, lowercase letters, numbers, and symbols.
Enable Multi-Factor Authentication (2FA): Always turn on 2FA (like Google Authenticator) for your Wasabicard platform login.
Use a Password Manager: Reputable tools like 1Password or Bitwarden are highly recommended for keeping your credentials safe instead of writing them down.
VI. Never Grant Remote Access to Your Devices
If someone contacts you—claiming to be customer support, tech support, or a tax official—and asks you to install tools like AnyDesk or TeamViewer to view your screen, hang up immediately. This is a classic social engineering trick to steal your passwords and 2FA codes.
VII. Beware of Phishing Emails and Fake Pop-ups
Clever scammers can make their messages look highly official, often faking logistics companies, tax offices, or even platform upgrades.
Don't click suspicious links: Pop-ups claiming you won a prize or that your account is locked are usually traps.
Check the sender's email address: Scammers use deceptive domains (e.g., [email protected]) instead of the real company email.
VIII. Revoke Access Immediately When Staff Leave (For Institutional User)
If multiple people manage your business account or cards, perform these steps on the day an employee leaves:
Remove the user from your WasabiCard dashboard under the User Management section immediately.
Cancel all employee cards issued to them.
If they had access to budget cards, consider updating the card details to avoid accidental charges from personal browser autofills later on.
What to Do If Multiple Cards Experience Fraud Simultaneously?
If several independent cards under your profile show unauthorized charges at the same time, it means your main WasabiCard account login or email password has likely been compromised. Take action immediately:
Audit Account Permissions: Go straight to the User Management panel and make sure there are no unrecognized accounts or lingering ex-employees.
Force Password Updates: Have everyone with access change their passwords to something strong and fresh right away, and check their 2FA settings.
Audit Third-Party Integrations: Check if any external accountants, contractors, or API integrations have access, and ensure their side wasn't breached.
Quick Reference: How to Spot a Scammer?
Scammer Red Flags | What You Should Do |
Extremely pushy, demanding card info or payments right away. | Stay calm and hang up or close the chat. Don't let them rush you. |
Reaching out via personal Telegram/WhatsApp or using Outlook/Gmail for official business. | Never click on any links or attachments they send through these informal channels. |
Asking for your card PIN, CVV, or the 2FA code from your phone/app. | Verify with the official source: Go directly to the official WasabiCard site and check with support. We will never ask for your 2FA codes. |
Contacting you after hours or on weekends, demanding to remote-control your device. | Never call numbers provided in text/email alerts. Always use independent official contacts from our main website. |
Quick Tip: If you spot a weird charge, Freeze or Cancel the card via your dashboard immediately, then get in touch with the WasabiCard support team to dispute the transaction.