1. Functional Description
Identity Verification (KYC) is a prerequisite for unlocking the full suite of Wasabicard services. Upon successful verification, you will unlock higher top-up and withdrawal limits, be eligible to apply for various cards, and ensure that all your account transactions fully comply with international Anti-Money Laundering (AML) regulations.
2. Entry Point
To ensure account security and regulatory compliance, all users must complete identity verification. You can access the verification process directly by clicking the "Verify Now" button in the prompt bar at the top of the "Deposit" or "My Cards" pages.
3. Identity Verification Process
Personal User Process:
1. Select Region: After entering the verification page, please select your current country or region of residence.
2. Enter Information: Follow the prompts to enter your personal information accurately.
3. Cross-Device Verification (Optional): If it is inconvenient to take photos on your current device, click "Continue on phone." You can quickly complete verification in your mobile browser using the system-generated QR code or link (please ensure you grant camera permissions to the browser).
4. Upload Documents: Select your country and document type (the system will automatically list the legal documents supported for that region, such as passports or national ID cards. Please refer to the verification page for the actual supported types). When taking photos or uploading, please ensure that "all four corners" of the document are fully visible, and avoid information obstruction, glare, or blurriness.
5. Liveness Detection: Must be completed in person by the document holder. Please ensure that only one person is in the frame and avoid a cluttered background to prevent identification failure.
6. System Review: After submitting your information, the system will automatically perform a review. Please wait patiently.
Corporate User Process:
If corporate users need to apply for services, please contact official customer support on Telegram: @KKwasabi, and a specialist will guide you through the process.
Document and File Requirements:
Supported Formats: JPG, PNG, HEIC, WEBP, PDF.
File Restrictions: Maximum 50 MB per file.
Photography Specifications: Please ensure all four corners of the document are clear and complete, with no obstruction of the content.
4. Common Errors
Image Quality: Glare, obstruction, or insufficient light on the document prevents the system from reading the information.
Liveness Detection Failure: Not operated by the person themselves, multiple people in the frame, background too complex, or face outside the frame.
File Specifications: Unsupported file format or exceeding the 50 MB size limit.
Account Regulations: The system strictly enforces a "one account per person" policy. Detecting abnormal operations will lead to account restrictions.
5. Frequently Asked Questions (FAQ)
Q1: How long does it take to pass the review after submission?
A: The system typically completes automated processing within a few minutes. If document information requires further confirmation, it may be transferred to manual review, which may slightly extend the time.
Q2: Why was my KYC identity verification rejected?
A: Common reasons include unclear photos, glare, edge obstruction, or a mismatch in liveness detection. Please check the lighting in your environment and resubmit.
Q3: If KYC identity verification fails, can I try again?
A: Yes. Please adjust according to the specific failure reason prompted by the system and try again.
Q4: Why can't I find my country when selecting a country/region?
A: Our service area is continuously expanding, and we currently only support specific countries and regions. We adopt a strict "Know Your Customer" (KYC) system and do not offer anonymous card services.
Q5: Why does liveness detection return an error?
A: Please ensure that the document holder performs the operation, and keep the background simple and lighting sufficient. Presence of others or failing to operate personally will trigger an error.
Q6: Why can't I enable camera permissions for verification?
A: Please check the permission management in your browser settings to ensure camera access is granted. If the issue persists, we recommend switching to a different browser or device.
Q7: What if my document is not in the supported list?
A: The list displayed on the verification page represents all legal document types currently supported for that region. If your document is not on the list, it means we cannot currently support that type of document.
Q8: What should I do if I encounter verification or other operational problems?
A: If you encounter an unsolvable problem, please click the floating button in the bottom right corner of the official website to submit a ticket or contact online customer support. If corporate users have special requirements, please contact your dedicated account manager.