Global Transfer Operation Guide

To strictly comply with international Anti-Money Laundering (AML) laws and the compliance supervision requirements of clearing banks, this verification is a mandatory, one-time prerequisite step. Users only need to complete this configuration before using the remittance service for the first time, and no repeated operation is required for subsequent remittances. All users must complete the payer (remitter) identity verification before using the remittance service.

If your interface shows a "Please perform payer verification first" prompt, please click "Verify Now" and complete the following 4 steps in sequence:

1.1 Basic Information: First Name, Last Name, Gender, Date of Birth

1.2 Contact Details: Email, Mobile Area Code + Phone Number, Occupation

1.3 Identity Information: Nationality, Document Type, ID Number, Expiry Date, Country/Region of Residence, State/Province of Residence, City of Residence, Residential Address, Postal Code. Note: "Nationality" and "Country/Region of Residence" must be different options.

1.4 Document Upload: Front of ID, Back of ID, and a Portrait Photo. Photos can be taken or uploaded directly; supported formats are JPG and PNG, with a maximum file size of 20MB.

After filling in the four sections and clicking "Submit," a prompt will appear at the top of the "Global Transfer" page: "Your payer verification is under review. You can use the transfer service once approved." While the page allows you to preview exchange rates and limits, the transfer cannot be sent until approval.

Financial institutions require this information to process cross-border funds; failure to provide true and accurate official information will lead to the clearing bank refusing to process your transaction.

Reminder: Transaction Limits and Frequency

To comply with regulations, the annual cumulative transfer limit and the transfer frequency for a single payer are subject to the actual limits displayed in your system. If you exceed these limits, you may be required to provide supporting documentation such as bank statements or payslips. If frequency limits are triggered, the transaction can still be submitted but will enter manual review, which may extend the arrival time. Please refer to the actual limits displayed in the system interface and the WasabiCard Global Transfer Service (C2C) for detailed rules.

2.1 Enter Amount and Transfer Method

Input the sending amount, and the system will automatically calculate the receiving amount. For some currencies, you can choose different transfer methods (e.g., "Bank Transfer" / "Bank Transfer (Global USD)"). The system will display the real-time exchange rate, fixed fee, transaction fee, actual deduction amount, and transfer limit.

2.2 Select or Add a Receiver

If no receiver is added for the currency, click "+ Add New Receiver."

2.2.1 Basic Information: First Name, Last Name, Gender, Nationality or Citizenship, Region, City, Address, Postal Code. Please use the English spelling names. Note: "Nationality" and "Region" must be different options.

2.2.2 Contact Details: Mobile Area Code + Phone Number

2.2.3 Identity Information: Document Type, ID Number, Date of Birth

2.2.4 ID Photos: ID Front Photo, Face photos, and ID Back Photo.

2.2.5 Bank Information: Bank Name, IBAN Number, Transfer Type (C2C), and Payout Method. Click "Submit" when finished.

Warning: When adding a new receiver, ensure their name, phone, bank account, and bank name match official records exactly. Information provided to upstream banks must be true and accurate, otherwise the clearing bank may refuse the transaction or trigger risk reviews at the destination bank, causing delays or returns.

2.3 Confirm Receiver KYC Status

After adding, view the KYC status in the "Receiver List." "Pending Approval" means processing; you can only initiate a transfer when the status is "Approved."

Once your verification is approved, you can initiate a transaction on the Global Transfer page. Simply select your sending currency, input the amount, and choose the destination currency. The system will automatically calculate and display the exchange rate, estimated fees, actual deduction amount, and arrival time. Review the details and click "Next" to proceed.

2.4 Confirm Transfer Information

Select an approved receiver, fill in the transfer purpose, and confirm the amount is correct.

2.5 Enter Payment Password

Enter your 6-digit payment password to complete verification (1/2).

2.6 Enter Google Authenticator Code

Enter the 6-digit code from Google Authenticator (2/2) to finish security verification.

Once complete, the transfer is sent. You can check the status in "Transaction History."

Financial regulatory bodies require complete transparency regarding the beneficiaries of funds. In the "Receiver List" tab, you can view and manage all your payees. Please monitor the "KYC Status" of your receivers closely; any discrepancies may trigger compliance checks at the destination bank, leading to delayed or returned funds.

You can monitor the real-time status of all your transfer orders via the "Transaction History" tab. The system allows for precise filtering by Transaction Order No., Currency, or Status. This page serves as your official transaction record, providing details including the payment amount, actual transfer amount, applied exchange rate, fee breakdown, and the exact creation time for your reconciliation. If you encounter issues, please contact customer support with screenshots or order numbers for faster assistance.

Q1: Why is payer verification strictly required before I can send money?

A: In strict compliance with international Anti-Money Laundering (AML) laws and the rigorous regulatory requirements of clearing banks, all cross-border fund flows must clearly identify the source of funds. Payer verification is a mandatory, mandatory prerequisite to ensure the security of your funds and adherence to global financial regulations. You cannot access transfer services without completing this step.

Q2: What should I do if my payer verification is pending or fails?

A: Verification failures are usually due to information mismatches. Please double-check that the basic information you entered (e.g., spelling of your name, date of birth) matches your uploaded official identity documents exactly. Additionally, ensure that the document photos are clear, fully visible, free of glare, and strictly unedited. Once verified, please re-submit your application following the system prompts.

Q3: Why is my receiver's "KYC Status" not approved? Will this affect the transfer?

A: Destination banks and global clearing institutions conduct independent compliance reviews of all beneficiaries. If there is any discrepancy between the receiver's name, bank account number, or bank name and their official banking records, the verification will fail. This will trigger risk control mechanisms, directly resulting in intercepted transfers, delayed arrivals, or returned funds. It is crucial to ensure receiver details are 100% accurate before submission.

Q4: What does the estimated arrival time "Real-time / T+1" mean?

A: "Real-time" indicates that the funds will typically arrive in the receiver's account within minutes of the order being processed. "T+1" signifies that the funds will be credited on the next business day following the transaction. Please note that actual processing times may be extended during weekends, public holidays, or if the transaction triggers a routine banking compliance review.

Q5: Can I cancel a transfer order via the "Transaction History" page once it is initiated?

A: Once cross-border funds are submitted and enter the international clearing network, the order generally cannot be manually canceled by the user. If a transfer ultimately fails due to incorrect receiver information, the processing banks will return the funds to your original account, minus any applicable network processing fees. Please monitor your order status closely via the "Transaction History" tab.

If you have any further questions or require further assistance, please do not hesitate to contact the official WasabiCard customer support team.