In accordance with global compliance standards and to safeguard your account, identity verification (KYC) is mandatory for all users. To initiate this process, locate the "Verify Now" button prominently featured at the top of either the Cards or Deposit sections within the application.
Prepare your valid government-issued ID (passport or national ID card).
Follow the in-app instructions to take a photo of the front and back of your ID.
Complete facial liveness detection.
After submission, the system typically completes the review within minutes.
Frequently Asked Questions (FAQ)
Q1: What file formats and sizes are supported for KYC verification documents?
A: Our system supports JPG, PNG, HEIC, WEBP, or PDF formats. The file size must not exceed 50 MB.
Q2: How long does it take for the verification process to be reviewed?
A: Automated verification is typically completed within a few minutes. If your document photos are unclear or information is incorrect, the review may be escalated to manual processing, which could extend the turnaround time.
Q3: Why was my KYC verification rejected?
A: Common reasons include glare on the document, edges being cropped out, blurry photos making text unreadable, or insufficient lighting during the liveness check. Please ensure you are in a well-lit environment and retake clear, complete photos of your documents before resubmitting.
Q4: Can I retry if my KYC verification fails?
A: Yes, you can make adjustments based on the failure reason provided by the system, such as retaking clearer photos or finding better lighting. Please note that multiple failed attempts may result in a temporary lock on your submission permissions. If this happens or if you have any further questions, please contact our customer support team for assistance.
Q5: Why can't I find my country/region in the list?
A: We are continuously expanding our service coverage; however, we currently only support applications from specific countries and regions. Additionally, to comply with global regulatory requirements, we mandate KYC identity verification and do not offer anonymous cards.
Q6: Why am I unable to enable camera access for verification?
A: If you are unable to open the camera, please first check your browser settings to ensure camera access is enabled. If the issue persists, we recommend trying a different browser or device.